Thank you for shopping with Rodenfy! We are committed to ensuring that your order is delivered to you as quickly and efficiently as possible.
A. PROCESSING TIME
– Orders are typically processed within 1-2 business days after payment is confirmed.
– During peak seasons or promotions, processing may take up to 5 business days.
B. SHIPPING RATE AND DELIVERY TIME
– We offer a flat-rate shipping fee of $4.95 for all orders.
– We only offer the standard shipping service.
– The delivery time is about 5-7 business days.
C. SHIPPING LOCATIONS
– We currently ship to all 50 states in the United States, including Alaska and Hawaii.
– Unfortunately, we do not ship internationally at this time.
D. SHIPPING ADDRESS
– To ensure your order is delivered fast and securely, please check your address carefully before completing the order.
– Delivery issues or delays caused by missing apartment or unit numbers, incomplete or inaccurate addresses, or undeliverable locations are not Rodefy’s responsibility. Delivery might be delayed or sent back to the sender in these situations.
E. SHIPPING CARRIERS
– We work with reputable shipping companies including FedEx, UPS, DHL, and USPS,… to ensure the prompt and safe delivery of your order.
F. ORDER TRACKING
– Once your order has been shipped, you will receive an email notification with a tracking number and a link to track your package in real time. You can use it to follow your order’s journey.
G. SHIPPING DELAYS
– Please note that the delivery times are estimated and may vary due to unforeseen circumstances such as weather, carrier delays, or high order volumes.
– If your tracking is not updated in about 7 days, please contact us via email: [email protected] and we will contact the carrier to have a right solution for you.
H. LOST OR DAMAGED PACKAGES
– If your package is lost or arrives damaged, please contact us immediately at [email protected] or call us at +1 (479) 225-1161. We will work with the carrier to resolve the issue as quickly as possible.
I. CONTACT US
– If you have any questions about our shipping policy or need assistance with your order, feel free to reach out to our customer service team:
– Email: [email protected]
– Phone: +1 (479) 225-1161
– Address: 215 McWhorter St Apt 1, Newark, NJ 07105, United States
Thank you for choosing Rodenfy!