At Rodefy, we want you to feel confident and satisfied with your purchase. If you need to return or exchange an item, please review our policy below.

• Return Window:

Returns are accepted within 30 days of the delivery date. After this period, returns will no longer be eligible.

• Eligibility:

Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.

A return request must include photo or video evidence of any issues with the item before it is approved. Unauthorized returns sent to our warehouse will not be processed.

• Non-Returnable Items: Personalized or final sale items are not eligible for return unless defective or damaged.

• Outerwear-Specific Guidelines:

Eligible for Return: Items with manufacturing defects (e.g., broken zippers, stitching issues), or if the wrong size, style, or color was sent.

Not Eligible for Return: Items damaged after use, washing, or improper care, and minor variations in color due to screen settings.

Shipping Costs for Returns

• Customer-Paid Shipping:

For returns due to a change of mind or incorrect size ordered by the customer, the return shipping cost is the customer’s responsibility.

• Store-Paid Shipping:

If the return is due to a defect, damage during transit, or incorrect items sent, we will cover the return shipping cost and provide a prepaid label.

1. Contact Us:

Email [email protected] within the 30-day window, including your order number, a description of the issue, and photo or video evidence.

2. Approval:

Once the return is approved, we will provide detailed instructions.

Unauthorized returns or those without proper evidence will not be processed.

3. Send to Our Warehouse:

Ship the approved return to our return address:

215 McWhorter St Apt 1, Newark, NJ 07105, United States

• Refunds will be issued to your original payment method within 5-7 business days after we receive and inspect the returned item.

• Non-Refundable Fees: Original shipping costs are non-refundable unless the return is due to an error on our part.

For exchanges (e.g., different size or color), follow the return process above. Once approved, you can place a new order for the desired item.

If you have questions or need assistance, reach out to us:

• Email: [email protected]

• Phone: +1 (479) 225-1161

Thank you for shopping with Rodefy!