We want you to be completely satisfied with your purchase and shop with confidence. If something isn’t right, we’ll do our best to make it right.
A. RETURN AND REFUND POLICY
1. Timeframes for Returns & Refunds
– You may return items/request refund within 30 days of receiving your order.
2. Accepted Items for Returns & Refunds
– Manufacturing flaws or defects
– Significant difference in color or style from the product description on our website
– Missing item(s) from your order
– Item(s) damaged during shipping
– You must provide clear photos or videos of the issue for our team to review.
Note: Items must be in original condition (unworn, unwashed, and with original tags attached)
3. Non-Refundable Items
– Customized or personalized products
– Items marked as final sale
– Items returned after 30 days from delivery date
– Items not in original condition or missing tags
4. Return Process
– Contact us: Email [email protected] within 30 days of delivery with your order number. Please provide us clear videos/images as evidence, and state the reason for your return.
– Return Approval: We will respond within 1-2 business days, notifying you via email whether your return request has been approved or rejected.
– Shipping: Once approved, ship your item to return address: 215 McWhorter St Apt 1, Newark, NJ 07105, United States.
5. Return Shipping Costs
– Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error. Please do not send your return without approval.
6. Refund Process
– Contact us: Email [email protected] within 30 days of delivery with your order number. Please include clear photos or videos of the issue, and state the reason for your refund.
– Review: Once we receive your refund request, we will inspect the item(s) and notify you of the approval or rejection of your refund within 1–2 business days.
– Refund Processing: If approved, your refund will be processed to your original payment method within 3–7 business days.
– Bank Processing: Please allow an additional 5–7 business days for your bank or credit card issuer to complete the transaction. Processing time may vary depending on your financial institution. If you don’t receive your refund in the anticipated time frame, please contact your bank immediately.
Notes
– Total expected time is about 7–14 business days from the date we receive your refund request/we receive your returned items.
– Original shipping fees are non-refundable, unless the return is due to our error.
– Items must be in original condition with all tags attached to qualify for full refund.
– Ensure your return package is securely packed to avoid damage during shipping. We are not responsible for lost or damaged return packages.
B. ORDER CANCELLATION/MODIFICATIONS
1. You may cancel/modify your order within 24 hours of purchase.
2. After 24 hours, the order will be processed, and cancellations/changes will no longer be accepted.
3. To cancel/modify your order within the allowed window, please contact us at [email protected] and include your order number.
C. EXCHANGE POLICY
1. Timeframes For Exchanges
– Exchanges are accepted within 30 days of the product’s delivery date.
2. Accepted Items for Exchanges
– Item Condition: To be eligible for an exchange, items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
– Accepted Reasons: We accept exchanges for items that are defective, damaged upon arrival, or if you ordered the wrong size/color.
3. Exchange Shipping Fees
– Our Responsibility: If the exchange is required due to an error on our part (e.g., you received a defective, damaged, or incorrect item), Rodefy will cover all return and replacement shipping costs.
– Your Responsibility: If you are exchanging an item due to ordering the wrong size, color, or a change of mind, you will be responsible for all return and replacement shipping costs.
4. Exchange Process
– Contact us: Email [email protected] within 30 days of receiving your order. Please include your order number, the reason for the exchange, and the new product you would like.
– Review & Approval: We will review your request and confirm the availability of the replacement item within 1–2 business days. If approved, we will provide you with instructions for returning the original item.
– Return Shipping: Customers are responsible for all return shipping costs. Exchanges are subject to availability.
– Exchange Processing: Once we receive and inspect the returned item, we will process and ship your replacement item within 1–2 business days. You will receive a new shipping confirmation email with tracking information.
D. CONTACT INFORMATION
For any inquiries or concerns, we’re happy to assist you.
Email: [email protected]
Phone: +1 225-234-0015
Support Hours: Monday – Saturday 9:00 AM – 5:00 PM (EST)
Return Address: 215 McWhorter St Apt 1, Newark, NJ 07105, United States