Frenquently Asked Questions
Shipping
Only after your order has been sent, you will be able to access your tracking number.
Please refer to the email we sent with the heading “Shipping update for order,” which includes your tracking link that used to follow the order’s journey.
- Option 1: To check the progress of your order, click here and enter your order details.
- Option 2: To obtain the tracking number, check your tracking confirmation email. With it, you can view the tracking information.
Note:
Please double-check your email address, order ID, or get in touch with us for assistance if you are unable to track your order.
For a number of reasons, tracking data might not be updated right away, such as:
- The tracking number was just created. Due to delays between the scanning process and website updates, it may take up to three to five business days for your tracking number to be updated after it has been sent out.
- Until the delivery arrives at the regional hub close to the destination, it might not be scanned.
However, please contact us immediately for assistance if your tracking status hasn’t been updated in more than seven working days.
During the manufacturing process, your items may be separated if your order includes a variety of products, resulting in different shipments. You will only be charged a shipping fee one time at checkout for all of the items in your order.
Every time your order ships, you’ll get a shipping notification. Contact us and we will help you immediately if the second package does not arrive within a few days.
Payments
- • Prices are shown in US dollars (USD) on all pages, including the Homepage, Product pages, Cart, and Checkout.
- All orders are processed and charged in US dollars (USD).
- We currently ship orders only within the United States. This means you will not be charged any international customs duties or import taxes.
- Any applicable state or local sales tax will be clearly displayed at checkout before you complete your purchase.
Returns & Refunds
- Please email us at [email protected] if you would want to modify or cancel your order information. If the order can still be canceled, a customer service staff will verify it.
- Please be aware that cancellations made after 24 hours of the order being approved will not be accepted.
Please refer to our Returns & Refunds Policy for further information.
Please email [email protected] with any pictures or videos showing the problem. After that, we will send it to production time to review the issues. If the replacement request is approved, we will send an email notification about the replacement information.
Within 7-14 business days, the refunds will be applied to the original payment method.