At Rodefy, we want you to feel confident and satisfied with your purchase. If you need to return or exchange an item, please review our policy below. This policy is our general guideline. The standard conditions listed above may not apply to all product categories due to individual return and refund policies. The terms listed on the specific product page will be applicable in these situations. You confirm that you have read and accepted this general policy as well as any applicable product-specific policies by completing your purchase.

A.ORDER CANCELLATION OR ORDER MODIFICATIONS
1.TIME FRAME
– You can request an order cancellation or modifications within 24 hours after placing your order. After this time period, you can not request any cancellation or modifications.

2.ORDER CANCELLATION/MODIFICATION PROCESS
– Step 1: Submit Your Request
To begin, please email our support team at [email protected] with the subject line “Order Cancellation/Modification – Order #[Your Order Number]”.
In your email, please provide your order ID and state the reason for the cancellation or the specific changes you would like to make (e.g., size, color, model).
– Step 2: Await Review
After receiving your request, our team will review it and respond to you within 24 business hours.
– Step 3: Receive Confirmation
If your request is approved, you will receive an email notification.
For Cancellations: The email will confirm that your refund is being processed.
For Modifications: The email will contain your updated order information and details of any price adjustments.

B.RETURNS AND REFUNDS POLICY
1.ACCECPTED CONDITIONS FOR RETURNS & REFUNDS
For the following reasons, we accept returns and provide refunds for items:
– Quality & Craftsmanship Issues: We guarantee our goods. If you discover a manufacturing defect, such as a faulty zipper, flawed stitching, or other quality-related issues, please contact us immediately.
– Damaged in Transit: While we ensure every package is sent with care, accidents can happen during shipping. If your item arrives with visible damage, we will gladly assist you.
– Order Inaccuracies:  Your order should be exactly as you placed it. If you received an incorrect item (wrong size, color, or style) or if an item is missing, we sincerely apologize for the error and will send you the correct item or send the missing item(s) promptly.
– Significant Product Discrepancies : We try to show our product photos to be as accurate as possible. However, if the item you receive is significantly different from its description or images on our website, you are entitled to a return/a refund.

Please Note: All items must be in their original condition, unused, and with all tags and original packaging attached. Before we can accept a return or refund request, you must send us photos or videos clearly showing the issue with the item.

2.NON-ELIGIBLE CONDITIONS FOR RETURNS AND REFUNDS
Please check the following exceptions to make sure our policy is clear and fair for all customers. Our standard return policy does not cover these conditions: 
– Change of Mind: Our return policy is designed to address issues with product quality or order accuracy. At this time, we do not accept returns or process refunds for “change of mind” purchases. We encourage you to review your order carefully before it is completed.
– Final Sale & Personalized Items: Any items marked as “Final Sale” or that have been personalized are not eligible for a return or exchange.
(Of course, if your item arrives with a manufacturing defect or shipping damage, our quality commitment still applies. Please contact us immediately in that case.)
– Damage from Use or Improper Care: Our warranty covers defects in craftsmanship or shipping, not damage that occurs after an item has been used. This includes issues resulting from normal wear, incorrect washing, or failure to follow the care instructions on the label.
– Proof of Issue: To help us resolve your case quickly and fairly, we require clear photos or a short video that showing the defect, damage, or incorrect item. We reserve the right to decline a return request if the proof is not provided.
– Unauthorized Returns: Please do not send any items back to us without first contacting our support team and receiving a return authorization. We are not responsible for items returned without following the proper procedure and cannot guarantee a refund in such cases.
– Minor Color Variations: We try to display our products as accurately as possible on our website. However, please be aware that the colors you see on your screen may vary slightly from the actual item due to differences in monitor settings and lighting. Minor color variations are not considered a defect.

3.TIMEFRAME FOR RETURNS AND REFUNDS 
– You have 30 days from the date you receive your order to request a return/ refund for an eligible item.
– To get started, simply reach out to our Customer Support team to receive your return authorization by contacting us at: [email protected]

4.THE SHIPPING COST FOR RETURNS
– When We Cover the Shipping Costs: Our commitment is to deliver a good product to you. If a return is necessary due to a manufacturing defect, damage during transit, or an error on our part (such as sending the wrong item), we will take full responsibility for the return shipping fees. We will provide you with a prepaid shipping label to make the process easy and free of charge for you.
– When You Cover the Shipping Costs: If you wish to return an item because you ordered an incorrect size, the cost of shipping the original item back to us will be your responsibility. When sending an item back, we recommend using a reliable shipping service, as we cannot be held responsible for returned items lost or damaged in transit.

To ensure your return is processed smoothly and efficiently, please follow these steps.
5. OUR STEP-BY-STEP RETURNS PROCESS 
– Step 1: Contact Our Team
To begin, please send an email to our support team at [email protected]. Use the subject line “Return Request – Order #[Your Order Number]” so we can find your order quickly. In the email, please include the full name and email address used to place the order.
– Step 2: Provide Details & Photos
In your email, clearly state the reason for your return (e.g., manufacturing defect, wrong size, shipping damage). To help us resolve this for you as quickly as possible, please attach clear photos or a short video showing the issue. This is a required step for processing your return.
– Step 3: Receive Your Return Authorization
Our team will carefully review your request, typically within 24-48 business hours. Once approved, we will send you an email containing your return authorization and detailed instructions for the next steps.
– Step 4: Ship Your Item Back to Us
Please pack the item carefully and ship it according to the instructions in our email. For your reference, our return facility details are:
Return Address: 215 McWhorter St Apt 1, Newark, NJ 07105, United States
Email: [email protected]
Phone: +1 (479) 225-1161
– Step 5: Confirm Your Shipment
After you have shipped the package, please reply to our email with the tracking number. This allows us to monitor the shipment and prepare for its arrival. We will notify you via email as soon as we receive your package.

We encourage customers to carefully read over each step below to fully understand our refund process.
6.OUR REFUNDS PROCESS
– Step 1: Request & Review
All refund requests must begin by contacting our team. Please send an email to [email protected] with the subject line “Refund Request – Order #[Your Order Number]”.
Our team will review the details of your case and notify you of the approval or rejection of your refund, typically within 1-2 business days.
– Step 2: Processing Your Refund
If your refund is approved, it will be processed back to your original payment method within 3-7 business days. You will receive an email confirmation as soon as the transaction is initiated on our end.
Please note: The refunded amount will include the product’s original purchase price and any applicable taxes. Original shipping fees are non-refundable.
– Step 3: Bank & Card Processing
After we initiate the refund, please allow an additional 3-5 business days for your bank or credit card company to post the funds to your account. This final processing time is dependent on your financial institution.

7.REFUND TIMELINE
– Total Expected Time: In most cases, you can expect the refund to appear in your account within 7-14 business days from the date we receive your returned items/your refund request.
– If Your Refund is Delayed: If you have not received your refund after 14 business days, we recommend first contacting your bank or credit card company directly for an update, as processing times can vary.

We want you to find the perfect piece of outerwear. If you need a different size, color, or style, our exchange policy is made to be simple and clear.
D. EXCHANGE POLICY
1. TIMEFRAME FOR EXCHANGES 
– All exchange requests must be submitted within 30 days of your order’s delivery date.

2.ACCEPTED CONDITIONS FOR EXCHANGES
You may request an exchange for any of the following reasons. For any exchange to be approved, the item you are returning must be in its original, pristine condition. This means that the item must be unworn, unwashed, and unaltered and all original tags and packaging must be intact and included with the return.
– Incorrect Size: If the item you ordered doesn’t fit as expected, we can help you exchange it for a different size, subject to availability.
– Defective or Damaged Item: If your item arrives with a manufacturing defect (e.g., faulty zipper, flawed stitching) or was damaged during shipping.
– Incorrect Item Received: If we made an error and sent you a product, size, or color that you did not order.
Please Note: 
Please be aware that some specific products may have unique exchange terms. If this is the case, the policy for that item will be clearly stated on its product description page. We encourage you to review the product details carefully before purchasing.

3. EXCHANGE SHIPPING COSTS
– If the Exchange is Our Error: If you need to exchange an item due to a manufacturing defect or because we sent the wrong item, we will cover all shipping costs and provide a prepaid return label.
– For Size or Style Exchanges: If you are exchanging an item for a different size or style, you are responsible for the cost of shipping the original item back to us. 

4. OUR STEP-BY-STEP EXCHANGE PROCESS 
– Step 1: Submit Your Exchange Request
To begin, please email our support team at [email protected] with the subject line “Exchange Request – Order #[Your Order Number]”. In your email, please clearly state The item you wish to return for an exchange or the new item (including the specific size and color) you would like to receive.
– Step 2: Receive Authorization & Instructions
Our team will review your request, typically within 1-2 business days. If the requested item is in stock and your request is approved, we will send you an email with detailed instructions for returning the original item.
– Step 3: Ship the Original Item Back to Us
Please pack the original item carefully and ship it back to us according to the instructions provided in our email.
– Step 4: Receive Your New Item
Once we receive and inspect your returned item, we will process your exchange. Your new item will be shipped out, and you will receive a shipping confirmation email with tracking information.

E.CONTACT US
If you have questions or need assistance, reach out to us:
– Email: [email protected]
– Phone: +1 (479) 225-1161
– Address: 215 McWhorter St Apt 1, Newark, NJ 07105, United States 
Thank you for shopping with Rodefy!